Privacy Notice

PALMAR TROPICAL S.A. de C.V., with address at América Latina 777, San Francisco, Bahía de Banderas, Nayarit, ZIP 63729, is responsible for the use and protection of your personal data. In this Privacy Notice we inform you how we collect, use, store, and safeguard your information, as well as the means available for you to exercise your rights.

1. Privacy Department

For any request regarding the exercise of your ARCO rights (Access, Rectification, Cancellation, and Opposition), to revoke your consent, limit the use or disclosure of your data, or to ask about the purposes of data processing, you may contact our Privacy Department through the following email: admin@palmartropical.com

When submitting a request, please include:

Full name of the data owner.
Authorization letter (if the request is made by a representative).
Copy of an official ID of the data owner.
Email address.
Phone number.

We will respond within 20 business days through the contact details you provide.

2. Purposes of Data Processing

Primary purposes (necessary for service):

To establish contact.
To carry out billing and collection processes.

Secondary purposes (optional):

To send advertising, promotions, and marketing communications.

You may refuse the use of your personal data for secondary purposes at the time you provide them, by selecting the corresponding option. Refusal will not affect the services or products you request.

3. Personal Data Collected

To fulfill the purposes described above, we collect the following categories of personal data:

Contact information (such as name, email, and phone number).
Billing information (such as tax data and payment details).

4. ARCO Rights

You have the right to:

Access: Know what personal data we hold about you and how we use it.
Rectify: Request correction if your information is outdated, inaccurate, or incomplete.
Cancel: Request deletion from our records when you consider it is not used in accordance with applicable regulations.
Oppose: Object to the use of your data for specific purposes.

To exercise these rights, contact our Privacy Department at the address indicated above.

5. Revocation of Consent

You may revoke your consent for the processing of your data at any time. Please note that in some cases we may be unable to immediately stop processing due to legal obligations. Revoking your consent may also result in the inability to continue providing the requested service or the termination of your relationship with us.

6. Limiting the Use or Disclosure of Data

If you wish to limit the use or disclosure of your personal data, you may request it through our Privacy Department. We may also provide specific mechanisms for this purpose, which will be communicated through our usual contact channels.

7. Cookies and Tracking Technologies

Our website uses cookies, web beacons, and similar technologies to:

Enable proper functioning of the online store (e.g., shopping cart and payment processing).
Analyze browsing behavior for statistical and service quality purposes.
Display advertising and remarketing based on your browsing history.

You can disable cookies through your browser settings. Please note that some features of the site may not function properly if cookies are disabled.

8. Changes to this Privacy Notice

This Privacy Notice may be updated due to:

New legal requirements.
Our own needs for products or services.
Changes in our privacy practices.
Changes in our business model.
Other reasons.

Any modifications will be communicated through the contact details you provided and/or on our website: www.palmartropical.com.